Fisorat

Terms of Service

FISORAT Indonesia Website General Terms of Service

These Terms of Service constitute a legally binding agreement between FISORAT brand operator and all users accessing, browsing and completing jewelry purchase transactions on our official Indonesian website. By visiting our site or placing any jewelry order (including brooches, earrings, necklaces, gem pendants), you acknowledge that you have fully read, understood and agreed to abide by all clauses in these service terms, alongside our Privacy Policy, Shipping Policy and Return & Refund Policy as supplementary binding documents. Our unified official communication email for all term-related inquiries remains [email protected].

1. Customer Information & Shopping Obligations

  1. Eligibility Requirement: You must be at least 17 years old to place independent orders on our Indonesia website. Minors under 17 may only shop with legal guardian consent and payment authorization; we reserve the right to cancel orders placed by unaccompanied minors without prior notice.
  2. Order Information Authenticity: When placing an order, you promise to submit truthful, accurate and complete personal information including full legal name, valid Indonesian contact phone number and functional email address. Promptly notify [email protected] of outdated delivery or contact information to prevent failed shipment and order communication loss.
  3. Order Security Responsibility: Keep your order information and payment details private. Immediately notify us via [email protected] if you discover identity theft or suspicious order placement using your details so our team can review the affected order. Do not send passwords, full card numbers or card security codes by email.
  4. Misconduct: Fraudulent order placement, malicious mass return abuse, counterfeit product false complaint extortion, website system hacking and abusive harassment of our customer service staff by email are prohibited.

2. Product & Order Transaction Terms

  1. Jewelry Product Description Disclaimer: We strive to shoot high-definition product photos of all pearl, gemstone and enamel jewelry with true color restoration, as displayed in our official product catalogue. Minor color deviation may exist between physical items and screen images due to individual device screen brightness, lighting differences and natural pearl/gemstone unique texture variations, which do not count as product quality defects eligible for compulsory free return. Our product page material descriptions (sterling silver alloy, freshwater pearl, natural moonstone etc.) are fact-checked and authentic; intentional material misrepresentation is strictly prohibited by our brand standards.
  2. Order Payment Obligation: All orders are only confirmed for warehouse processing after full successful payment using a payment method displayed at checkout. Review the available payment options before submitting your order. Items placed in a cart do not guarantee inventory retention; limited stock jewelry items may be purchased by other customers before you complete payment.
  3. Product prices are shown in US dollars (USD). Price & Promotion Adjustment Right: FISORAT reserves the right to adjust retail prices of all jewelry products, modify discount coupon rules and launch limited-time Indonesian market exclusive promotions at any time without pre-notice to customers. Price adjustments do not apply retroactively to fully paid completed orders before the price change effective date. All discount codes have clear validity periods stated on issuance; expired promotional codes cannot be manually activated via customer service email requests to [email protected].
  4. Inventory Out-of-Stock Handling: If your ordered jewelry style runs out of global warehouse inventory after payment confirmation, our customer service will send an out-of-stock notification to the email address supplied with your order within 2 working days, providing two optional solutions: full unconditional monetary refund or free exchange to equivalent-value alternative jewelry pieces of your selection.

3. Intellectual Property & Brand Copyright Rules

  1. FISORAT Brand IP Ownership: The three magenta triple crystal logo, FISORAT serif brand text trademark, all official website jewelry product photographs (brooch, earring, necklace catalog images), original design sketches, website page layout copywriting and all brand marketing graphic materials are exclusive intellectual property of FISORAT, protected by international trademark and copyright laws alongside Indonesian local intellectual property regulations.
  2. Prohibited Unauthorized Commercial Use: No individual, Indonesian offline store, cross-border reseller or social media influencer may copy, screenshot, edit, crop, reprint or reupload our logo and official product images for commercial resale, counterfeit jewelry promotion or unauthorized wholesale advertising without receiving formal written copyright approval sent via our official email [email protected]. We will initiate legal compensation claims against any party committing IP infringement of our brand assets.
  3. Limited Personal Non-Commercial Use: Users are permitted to save product images for personal offline shopping reference only, without any form of commercial profit generation from the brand’s copyrighted visual assets.

4. Website Usage Restrictions & Prohibited Conduct

While accessing our Indonesian official website, you are strictly forbidden to perform the following actions:

  • Deploy automated web crawler, bot or scraping tools to mass extract our product data, pricing lists and jewelry photo galleries for competitor commercial use.
  • Send violent, obscene, discriminatory, defamatory or harassing text, images and comments in customer feedback emails to [email protected].
  • Attempt to break website security firewalls, tamper with order payment systems or steal other users’ personal information.
  • Forge false identity documents, fake delivery information or fabricated product damage photos to fraudulently obtain refunds, free replacement jewelry or excessive compensation from FISORAT.
  • Resell, transfer or trade discounted FISORAT promotional coupons to third parties for profit.

5. Liability Limitation Clauses

  1. Indirect Loss Exclusion: FISORAT shall not be held legally responsible for any indirect, incidental or consequential losses arising from website use or jewelry purchase, including personal outfit matching loss, missed event wear opportunity loss, minor skin temporary contact discomfort from metal jewelry (non-allergy certified products), business profit loss or data storage loss caused by website temporary maintenance downtime.
  2. Force Majeure Exemption: We are exempt from all contractual obligations and compensation liabilities for order fulfillment failure, shipping delay, website service outage or product supply shortage triggered by uncontrollable force majeure events, including Indonesian government policy changes, customs import bans, national natural disasters, epidemic lockdowns, international logistics carrier strikes and global raw material gemstone supply shortages.
  3. Skin Allergy Reminder: Our jewelry products use standard skin-friendly alloy plating and natural pearl materials, but individual users with rare metal contact allergies may experience mild skin irritation after long wear. FISORAT shall not bear medical compensation liability for allergic reactions arising from personal physical constitution sensitivity; we recommend short trial wear for sensitive skin users before long-term use.

6. Dispute Resolution & Governing Law

  1. Pre-Litigation Mediation Priority: Any transaction dispute, product after-sales conflict, IP dispute or service disagreement between users and FISORAT must first undergo formal written mediation via our official email [email protected]. Both parties shall negotiate a mutually acceptable resolution within 10 working days of the dispute mediation email submission before initiating third-party arbitration or legal litigation.
  2. Applicable Governing Law: All transactions and service agreements formed on our Indonesia official website are governed by the commercial consumer protection laws and intellectual property statutes of the Republic of Indonesia.
  3. Jurisdiction for Formal Litigation: If mediation via email fails to resolve the dispute, all formal legal proceedings shall be submitted to the authorized commercial consumer court with jurisdiction covering Indonesian cross-border e-commerce disputes located in Jakarta, Indonesia.

7. Terms of Service Revision & Termination

FISORAT reserves the absolute right to revise, supplement or update these Terms of Service at any time to comply with updated Indonesian e-commerce regulations, brand business expansion or website function upgrades. Revised clause updates will be fully published on the dedicated Terms of Service page of our website. Your continuous browsing and order placement after revised terms take legal effect constitutes your full acceptance of all updated service clauses. We retain the right to terminate your website access permission permanently at any time if you violate any core binding terms outlined above.

8. Separability Clause

If any single individual clause within these six core website policies (About Us, Contact Us, Privacy Policy, Shipping Policy, Return & Refund Policy, Terms of Service) is deemed invalid or unenforceable by Indonesian legal authorities, all remaining clauses shall remain fully legally binding and enforceable without impact.