Contact Us

1. Primary Official Email

General Inquiry, Pre-order Consultation, Product Customization, Brand Wholesale Cooperation, Complaint & After-sales Support: [email protected]

Response Standard: Our customer service team processes all email submissions within 24 working hours (Monday to Saturday, excluding Indonesian national public holidays). For complex issues such as bulk order wholesale quotations, damaged goods claims or customized jewelry design requests, we will send a detailed follow-up reply within 48 working hours with complete solutions.

2. Product & Order Questions

Send questions about product details, size selection, material introduction, shipping fees, order tracking, return eligibility and promotion rules to [email protected]. Include the product name or order number where relevant. Questions received outside working hours will be handled during the next service period.

3. Order & Logistics Dedicated Support Channel

For urgent issues related to package delay, customs clearance hold, lost shipment, incorrect delivery address or incomplete order items, customers may mark the email subject with tag [URGENT LOGISTICS] and send to [email protected], attaching your unique order number, recipient full name and order screenshot for priority handling.

4. Business Wholesale & Brand Partnership

If you are an offline jewelry boutique owner, e-commerce reseller, fashion influencer or retail distributor in Indonesia seeking wholesale cooperation, bulk custom jewelry production or brand joint promotion collaboration, please send cooperation proposals, store/influencer credentials and expected order volume to [email protected] with email subject [Wholesale Cooperation Application]. Our business development manager will arrange one-on-one customized quotation and cooperation terms discussion.

5. Complaint & Feedback Channel

All dissatisfaction about product quality, customer service attitude, shipping experience or website shopping functions can be submitted via email [email protected] with subject [Customer Feedback/Complaint]. We promise to investigate each feedback record thoroughly and provide a formal resolution reply within 3 working days, along with corresponding compensation solutions if our brand is at fault.

6. Brand Copyright & Image Authorization

Any inquiries regarding the commercial use of FISORAT brand logo (three magenta crystal icon + FISORAT serif text), official product images (brooch, earrings, necklace collections) and brand visual materials shall be sent to [email protected] with copyright authorization request descriptions. Unauthorized commercial reproduction, editing or reupload of our logo and product photos without written email approval from FISORAT is strictly prohibited.