Fisorat

Privacy Policy

FISORAT Indonesia Website Privacy Policy

This Privacy Policy applies to all personal data collected from users browsing, placing orders and submitting inquiries on our official Indonesian website, and explains how FISORAT collects, uses, stores, protects and shares your personal information in compliance with Indonesian digital data protection regulations. By accessing and shopping on our website, you fully agree to the data processing rules outlined in this policy.

1. Types of Personal Information We Collect

  1. Customer Contact Data: When you place an order or contact FISORAT, we collect the name, contact phone number and email address you provide for that purpose.
  2. Order Transaction Data: When you complete a jewelry purchase, we record your delivery full name, complete Indonesian residential address (village, sub-district, city, province, postal code), recipient contact phone number, order item details (brooch, earrings, necklace SKUs, quantity, unit price), payment records, shipping tracking numbers and after-sales application history.
  3. Website Behavioral Data: We automatically collect non-identifiable browsing data including device model, browser type, website access time, viewed product pages (gemstone earrings, pearl necklaces, enamel brooches), click records and IP address to optimize website product display and user shopping experience.
  4. Voluntarily Submitted Information: Content you send via email [email protected], such as consultation text, product photo feedback, complaint descriptions and wholesale cooperation application materials.

2. Legal Purpose of Using Your Personal Data

  • Process your jewelry orders: Arrange cross-border shipment, generate shipping labels, update package tracking information, coordinate Indonesian customs clearance and complete delivery to your provided address.
  • Deliver customer service: Reply to your consultation emails sent to [email protected], handle return & refund applications, resolve product quality disputes and provide order after-sales tracking.
  • Marketing Preferences: You may tell us by email at [email protected] whether you wish to receive promotional communications. We use your stated preference when handling any marketing correspondence.
  • Verify user identity: Prevent fraudulent orders, identity misuse and malicious after-sales abuse to protect legitimate transaction rights of FISORAT and all customers.
  • Optimize website operation: Analyze anonymous browsing data to adjust product layout of our brooch, earring and necklace catalog, upgrade website page loading speed and shopping function logic for Indonesian local network environments.

3. Data Storage & Security Protection Measures

We limit access to personal information to staff who need it for order handling and customer service. Do not send passwords, complete payment-card details or security codes to [email protected]. We retain your complete order transaction data for 5 years in accordance with Indonesian commercial tax and consumer protection laws; after the retention period, non-essential personal delivery information will be permanently anonymized or deleted.

4. Circumstances We May Share Your Personal Information

We will never sell, rent or trade your personal data to third-party marketing companies without your explicit written consent. Limited information sharing only occurs under the following necessary scenarios:

  1. Authorized Indonesian cross-border logistics partners: We share your delivery name, address and contact number solely for generating shipping labels and completing domestic delivery within Indonesia; logistics providers are prohibited from using your data for other commercial purposes.
  2. Official Indonesian customs authorities: We submit required recipient information for legal customs clearance of imported fashion jewelry shipments, as mandated by Indonesian import commodity supervision regulations.
  3. Payment service providers: Information needed to process a transaction is handled by the provider associated with the payment method displayed at checkout. Do not send complete card numbers or payment security codes to our contact email.
  4. Legal mandatory disclosure: If Indonesian court, police or government regulatory agencies issue formal legal documents requiring data submission, we will provide relevant personal information as legally obligated.

5. Your Data Rights as a User

  1. Right to Access: You may send an email to [email protected] requesting a full copy of all personal data we hold about you, and we will provide the data file within 10 working days.
  2. Right to Correction: If your delivery address, contact number or name has errors, submit a correction request to [email protected] for free modification.
  3. Right to Erasure: You may apply for permanent deletion of your personal data held by FISORAT by emailing [email protected]; we will complete data erasure within 7 working days, except data we are legally required to retain for tax and dispute records.
  4. Right to Withdraw Marketing Consent: Notify us via [email protected] if you want us to stop promotional correspondence.
  5. Right to Lodge a Complaint: If you believe we violate this Privacy Policy in data processing, you may file a formal complaint via our official email, or contact Indonesian local digital data protection regulatory authorities for further arbitration.

6. Policy Update Notification

FISORAT reserves the right to revise this Privacy Policy to adapt to updated Indonesian data protection laws or website business adjustments. All policy revisions will be posted on the dedicated Privacy Policy page of our Indonesia website. Continued website shopping after policy updates take effect represents your acceptance of revised terms.